Shipping, Returns, Exchanges
Kass Maher Inc will refund most items, provided it has not been damaged, soiled, washed, altered or worn and that all labels and tags are attached.
You have 14 days to decide if an item is right for you.
We will issue a refund to the original form of payment. Please allow up to 14 days for your transaction to process.
Sale items are final sale — returns or exchanges will not be accepted.
Incorrect orders, such as damaged, missing, or incorrect items, cannot be returned or processed. Please contact Customer Service for assistance.
Items marked “final sale” cannot be returned or exchanged. We reserve the right to designate any other items as non-returnable in our discretion. Any such designation will be noted on each item detail page.
Items purchased with a discount code or during a site-wide promotion are not considered final sale unless they are in the SALE section. These are subject to the same return policy as full-priced items.
If you have any questions, please contact Maher@KassMaher.com
Return & Exchange Policy
The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with Kass Maher Inc., (hereinafter referred to as “KassMaher.com”, ”us ” or ”we”), through the Kass Maher website, mobile website or mobile application or via telephone (jointly referred to as ”Kassmaher.com”).
By using KassMaher.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure that you have read and understood the Terms before placing your order.
1. Our terms
Only persons who are at least the age of majority, 18 or 19 years old depending on the province/territory, and who are not under guardianship, and are not acting in a capacity of a company, and have a residential or other address in Canada may place an order.
The inclusion of products or services on KassMaher.com at any given time does not imply or guarantee that these products or services will be available. We reserve the right to discontinue any product at any time.
We reserve the right to amend these Terms from time to time without providing you with prior notice. The version of the Terms that will apply to your order will be those on KassMaher.com at the time you place your order.
Kass Maher Inc wants to provide the best possible online experience. To achieve this goal, we need to be sure that our services run like clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the Site, or which impacts the security of the Site, or (iii) employ any device or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the Site, or to copy content from the Site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.
2. Prices and delivery charges
The prices displayed on KassMaher.com does not include Harmonized Sales Tax (HST), local retail sales tax or the delivery charge. The HST or local retail sales tax will depend on the place of delivery and will be calculated in the checkout prior to completing the purchase.
The delivery charge for each order will be the same, regardless of the size or weight of your order. The cost for each delivery method is clearly indicated during the check-out process. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries. Prices in-store and online may vary.
3. Ordering/conclusion of contract
The ordering options available to you are Kassmaher.com or telephone.
Once you have placed your order, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for your order, we will attempt to refund the applicable amount using the same method used to make the payment. Another payment method may be used for the refund, provided that you consent to such a change; in any case this will not generate any additional charges.
Kass Maher Inc exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order to an address in Canada in accordance with your selected delivery option.
Kass Maher Inc endeavours to dispatch orders as quickly as possible and in the order in which they are placed. We aim to deliver within 3 to 6 working days following confirmation of an order, unless otherwise agreed. Please allow up to 5 additional days for rural/remote areas. Though we aim to deliver within the communicated timeframe, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 30 days, you may cancel your order.
Before you place your order, you will be informed of the expected delivery details. Once you have placed your order, you will receive an email confirmation with your expected delivery details if you have supplied us with your email address.
If your order does not arrive by the scheduled date, please contact Maher@KassMaher.Com
5. Withdrawal of Order
You may cancel or return your order from the date you place the order until 30 days after purchase. Please note that you will bear the cost of the delivery as well as a $4.99 cost to return the items to Kass Maher Inc. If you wish to cancel or return your order, please provide us, preferably by using the pre-printed return form in your parcel, or please contact Customer Service; and return the item(s) to us as set out in section 6 (Returns) below within the 30-day period set forth in section 5.1 above. We will provide a refund attempting to use the same method used to make the payment (or, if the items have not yet been paid for, reflect the return of the items in your account balance) as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the faulty items. Another payment method may be used for the refund, provided that you consent to such a change; in any case this will not generate any additional charges.
If the item you have received is defective, please notify Kass Maher Inc promptly and return the item in accordance with section 6 (Returns) below. Kass Maher Inc will, for any products deemed defective, provide a full refund, including the costs of delivery and return. The provisions set forth herein do not limit any applicable statutory rights.
In the event of an error in connection with any products or services displayed through KassMaher.com (including typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability), Kass Maher Inc reserves the right to cancel any order prior to the time it is delivered to you.
Kass Maher Inc guarantees the repayment or, if desired, the exchange of returned items in accordance with the provisions of Section 5 (Revocation of the order), provided that all items have been returned in the condition in which they were received. This means that the items must not be damaged, dirty, washed, altered or worn (except for the fitting). In addition, all tags and labels must be intact.
All our packages include a return sheet that you can use to return items. Further details on returning items can be found on the delivery note and in our Return Policy. Please return via Canada Post any unwanted articles.
7. Payment methods
You can pay for your goods in various ways as set out below.
Credit card or debit card
You can enter your payment details at the time you place your order using a valid credit or debit card (VISA, Mastercard or American Express). The applicable amount will immediately be reserved on your card but will not be debited until the goods are dispatched. Kass Maher Inc reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.
When paying by PayPal, Kass Maher Inc reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched from the warehouse. Kass Maher Inc reserves the right to deny any purchase.
Kass Maher Inc gift cards
You can choose to pay for all or part of your online order you with Kass Maher Inc gift cards and Kass Maher Inc merchandise cards.
You will receive the legally required invoice document attached in the Shipping Confirmation e-mail.
8. Our Liability
Nothing in these Terms shall exclude or limit Kass Maher Inc's liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability. Kass Maher Inc accepts liability for death or personal injury caused by our negligence or that of our employees and agents. We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses that which are a reasonably foreseeable consequence of such breach.
Our maximum liability to you for any loss or damage arising in connection with your order on KassMaher.com shall be limited to the total price of your order.
9. Colours and measurements
We make all reasonable efforts to accurately display the attributes of our products, including composition and colors. The color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors.
An item's measurements stated on KassMaher.com are only approximate values to give you a better understanding of the model or fit of that specific item. They are not a guarantee of the actual measurements of the item you receive. The final measurements of an item may vary depending on the material used in production.
If there are defects in the goods you have purchased, Kass Maher Inc. abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay by using the provided pre-printed return form.
Kass Maher Inc reserves the right to assign or pledge to third parties any claim(s) for payment which have arisen in connection with the delivery of goods.
If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.
13. Ownership of rights
All intellectual property rights, such as trademarks and copyrights at KassMaher.com remain with Kass Maher Inc and its subsidiaries or licensors. Any use of KassMaher.com or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Kass Maher Inc.