Frequently Asked Questions

What makes MONA Boutique unique?

At MONA Boutique, we pride ourselves on offering exclusive collections that are designed in-house and crafted through our global network of skilled artisans. This partnership enables us to create unique pieces that fuse diverse cultural influences with our unwavering commitment to quality and sustainability.
How can I be sure of the quality of the products?

Our quality assurance begins with in-house design and extends through our collaboration with overseas artisans known for their craftsmanship. Each piece undergoes rigorous quality checks, ensuring it meets our high standards and offers our customers the luxury and durability they expect.
Do you offer international shipping?

Yes, we do! MONA Boutique delivers our exclusive fashion pieces worldwide, bringing our unique blend of global craftsmanship and local design to fashion enthusiasts everywhere. For specifics on shipping, please consult our shipping policy or contact our customer service team.
What is your return policy?

We aim for your complete satisfaction. If an item from our exclusive collection doesn't meet your expectations, you can return it within 14 days for a full refund or exchange, provided it's in its original condition with tags. For detailed information, please visit our Returns & Exchanges page.
Can I get style advice or help choosing an outfit?

Our team, including our designers, is dedicated to helping you find your perfect look. Contact us at info@kassmaher.com for personalized style advice that embraces the unique cultural influences in our collections.
Do you have a loyalty program or discounts for returning customers?

We value our loyal customers. By signing up for our newsletter, you'll enjoy exclusive offers, early access to sales, and previews of new collections. Our loyalty program also rewards you with points for every purchase, which can be redeemed for future discounts.
How can I stay updated with new collections and special events?

Stay connected with MONA Boutique by subscribing to our newsletter and following us on social media. We share regular updates on our latest designs, exclusive events, and behind-the-scenes looks at our creative process.
Are there any sustainability practices at MONA Boutique?

Sustainability is woven into the fabric of our operations. Our partnership with overseas artisans includes a commitment to ethical practices and environmentally friendly production methods, ensuring our exclusive pieces are not only beautiful but also responsibly made.
How can I contact customer service?

Reach out to our dedicated customer service team at info@kassmaher.com or through our website's live chat. We're here to assist you with any inquiries, aiming to provide responses within 24 hours.